Terms of Service

These terms are an agreement between you and Nozam Inc. ("nozam", "we", "us") for using the nozam app at app.nozam.io and the website at www.nozam.io (together, the "Service"). By creating an account or buying credits, you agree to them.

1. The Service

nozam is an AI tool that helps Amazon sellers create listing images, listing copy, A+ content, ad and social creatives, video scripts and related materials, and checks images against Amazon's image rules.

2. Who can use it

You must be at least 18 and able to enter a contract. If you use nozam for a company, you confirm you can accept these terms for that company, and "you" includes the company.

3. Your account

Keep your sign-in details safe. You're responsible for activity on your account. Tell us at [email protected] if you think someone else has used it. One person or business per free trial.

4. Credits

• How they work. Features cost credits. The current cost of each action is shown in the app before you use it.
• Free credits. New accounts can claim 30 free credits once. Creating extra accounts to get more free credits isn't allowed.
• Paid packs. Packs are one-time purchases. There's no subscription and nothing renews.
• No expiry. Credits don't expire while your account is open.
• Not money. Credits have no cash value, can't be transferred or sold, and can only be used in nozam.
• Price changes. We may change pack prices or credit costs in future. Changes don't reduce credits you've already bought.
• Deleting your account ends your credits. Unused credits aren't paid out.

5. Failed generations and free redo

• If a generation fails for a technical reason (for example a timeout or a provider error), the credits are returned automatically.
• If a generated image fails our automatic compliance check, its credits are returned automatically, so you can try again at no cost.
• Every return is shown in your credit history in Settings.
• If you think you were charged wrongly, email [email protected] within 30 days and we'll look into it.

6. Payments and refunds

Payments are processed by Stripe. Prices are shown in US dollars and may include or exclude taxes depending on where you are.

All credit pack purchases are final. Once credits are added to your account, the payment can't be refunded, except as described in section 5 (credits returned for failed generations) or where the law requires a refund.

EU and UK consumers: you normally have 14 days to withdraw from an online purchase. Credits are digital content delivered immediately, so by buying credits you ask us to deliver them right away and agree that you lose the right to withdraw once they're added to your account.

7. Your content

• You keep ownership of the photos, logos, text and other material you upload ("Your Content").
• You give us permission to store, process and send Your Content to our service providers only to run the Service for you. This permission ends when you delete the content or your account, apart from backups that expire on their normal cycle.
• You confirm you own Your Content or have permission to use it, and that it doesn't break anyone's rights or the law. Don't upload photos, logos or brand material that belong to someone else without permission, and don't upload images of real people without their consent.

8. What you create

• You can use outputs commercially. As between you and us, you own the images, copy and other results nozam generates for you ("Outputs"). We transfer to you any rights we have in them. You can use them on Amazon, in ads, on social media and anywhere else.
• AI limits. AI-generated content may not be protected by copyright in some countries, and other users may get similar results. We can't promise that an Output is unique or that no one else can use something similar.
• Check before you publish. AI can make mistakes. You're responsible for checking that Outputs are accurate, show your product truthfully, and don't make claims you can't support.
• The compliance check is guidance, not a guarantee. It's an AI review against Amazon's published image rules. Amazon makes the final decision and changes its rules. We aren't responsible if Amazon rejects, suppresses or removes a listing, image or ad.
• AI-generated people. Amazon requires images showing photorealistic AI-generated people to carry the keyword contains-synthetic-performer in the image metadata. If your Outputs include such people, it's your responsibility to meet that rule before uploading.

9. Acceptable use

Don't use nozam to:

• infringe trademarks, copyrights or other rights, including copying another brand's listing, images or packaging;
• create misleading product images, fake reviews, fake awards or false claims;
• create illegal, hateful, sexual, violent or deceptive content, or content involving minors;
• break Amazon's policies or any law;
• get around credit limits, rate limits or security, or create multiple accounts for free credits;
• scrape, copy, resell or reverse-engineer the Service, or use it to build a competing product;
• overload or attack the Service, or upload malware.

We may remove content and suspend or close accounts that break these rules. For serious or repeated breaches we may do this without notice, and unused credits from that account may be lost.

10. Third-party services

nozam relies on outside services, including Google (Firebase), our AI provider, Stripe and Amazon data providers. Their availability and terms are outside our control.

nozam is not affiliated with, endorsed by or sponsored by Amazon. Amazon, Seller Central, A+ Content and Sponsored Brands are trademarks of Amazon.com, Inc. or its affiliates.

11. Our rights in the Service

The nozam software, design, brand and website content belong to us or our licensors. These terms give you the right to use the Service, not to copy or own it. If you send us feedback or ideas, we may use them without owing you anything.

12. Availability and changes

We work to keep nozam running, but we don't promise it will always be available or error-free. We may change, add or remove features. If we shut nozam down entirely, we'll give at least 30 days' notice and refund unused paid credits on a pro-rata basis.

13. Ending your use

You can stop using nozam and delete your account at any time in Settings. We may suspend or close your account if you break these terms, if the law requires it, or if your account stays inactive for 24 months after we've emailed you a warning. Sections 7 to 15 continue after your account ends.

14. Disclaimers and limits on liability

• The Service is provided "as is". To the extent the law allows, we don't give warranties that it's fit for a particular purpose, that Outputs will be accurate, or that they'll be approved by Amazon or lead to more sales.
• To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits, lost sales, suspended listings or lost data.
• Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that can't be limited by law, such as for fraud, or for death or injury caused by negligence. If you're a consumer, you keep all rights that consumer law gives you.

15. Indemnity

If you use nozam for business and someone makes a claim against us because of Your Content, your use of Outputs, or your breach of these terms, you agree to cover our reasonable losses and costs from that claim.

16. Changes to these terms

We may update these terms. We'll tell you about important changes by email or in the app at least 14 days before they apply. If you keep using nozam after that, the new terms apply. If you don't agree, you can stop using nozam and delete your account.

17. Disputes

If you have a problem with nozam, email [email protected] first and we'll try to sort it out. If you're a consumer, you keep the protection of the mandatory laws of the country you live in and can bring claims there.

18. General

If one part of these terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You can't transfer these terms to someone else without our agreement. We can transfer them if the business is sold, and we'll tell you.

19. Contact

Nozam Inc. Email: [email protected]